Terms & Conditions and Privacy Policy
Effective Date: 08/2023
Business Name: Kanaän Dogfood Centurion
Location: Centurion, South Africa
1. Introduction
Welcome to Kanaän Dogfood Centurion. By using our website and services, you agree to these Terms & Conditions and acknowledge our Privacy Policy. Please read carefully before placing any order.
2. Products & Availability
We supply dog food, cat food, and related pet supplies.
Product descriptions and images are for reference only; actual packaging may vary.
Stock availability is subject to change without notice.
3. Orders & Payments
Orders can be placed online via our website.
We accept payments via card payment, eft, yoco. We are strictly a non cash business
Orders are only processed once payment is received in full.
4. Delivery & Collection
Delivery is available in Centurion and selected surrounding areas.
Delivery fees and timeframes are shown at checkout.
Customers must provide accurate delivery details. We are not responsible for delays due to incorrect addresses.
Collection may be arranged by prior agreement.
5. Returns & Refunds
Due to the nature of pet food, returns are only accepted for sealed, unopened products within 7 days of purchase.
Damaged or incorrect items must be reported within 48 hours of delivery.
Refunds are processed after inspection of returned goods.
6. Customer Responsibilities
Customers are responsible for ensuring that the selected food is suitable for their pets.
Always follow feeding guidelines provided by the manufacturer or veterinarian.
7. Liability
Kanaän Dogfood Centurion is not liable for allergic reactions, health issues, or adverse effects resulting from product use.
We do not guarantee specific results from feeding any product.
8. Website Use@@You may not misuse this website or attempt to disrupt its functionality.
All content, images, and text are the property of Kanaän Dogfood Centurion and may not be copied without permission.
9. Privacy Policy
9.1 Information We Collect
Personal details: name, email, phone, delivery address.
Payment details: processed securely through third-party payment providers (we do not store card details).
Order history & preferences.
Website usage data via cookies and analytics.
9.2 How We Use Your Information
To process and deliver orders.
To communicate about purchases or inquiries.
To provide customer support.
To improve our products, services, and website.
To send marketing communications (only if opted in).
9.3 Sharing of Information
We do not sell or rent personal data.
Information may be shared with couriers or payment providers to fulfill orders.
Disclosure may occur if required by law.
9.4 Data Security
We take reasonable steps to protect your information.
Payments are processed via secure third-party gateways.
9.5 Cookies
Our website uses cookies to improve user experience.
You can adjust cookie settings in your browser.
9.6 Your Rights
You may request access, correction, or deletion of your data.
You may opt out of marketing communications at any time.
9.7 Data Retention
We retain data only as long as necessary for legal, business, or customer service purposes.
10. Changes to Terms & Policy
We may update these Terms & Conditions and Privacy Policy at any time. Updates will be posted here with a revised effective date.
11. Contact Us
For any queries, please contact us:
📧 info@kanaanpet.co.za
